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Knowledge base
Usonyx - Dedicated Server / VPS
DNS Settings
1
How to edit DNS zone in Client Billing Area
Usonyx - Billing
General
16
Mobile Number in Usonyx Billing System
Retrieving Your Password for Usonyx Billing System
How to terminate my subscriptions?
Pay With Cheque and Bank Transfer
Usonyx - Payment Method
View all 16
Domain/Hosting Renewal
3
Domain Payment Reminder
Billing System "Disable Auto-Renew" Function
How To Renew Domain Name Before Expiry Date?
Usonyx - Hosting Control Panel
cPanel
3
How to access and install applications in Softaculous
Change FTP Account password
Create Email Account in cPanel
Plesk Panel
5
How to create email account in Plesk Panel
How to create email forwarding in Plesk Panel
First time login to Plesk Panel
How to enable additional module in Plesk
Change Node.js versions
Support Channel
0
Usonyx - General
General
3
Usonyx Managing DNS Hosting
How to make sure your password is strong?
How to get rid of self-signed SSL warning in web browsers
Usonyx - Site Builder
Weebly
4
How to add Weebly to BeCloud Hosting Plan
Error Weebly Editor Blank (Kosong)
Error Weebly Editor Blank (Kosong)
Error Weebly Editor Blank (Kosong)
Sucuri Firewall
Sucuri Firewall Protection
1
How to Enable Sucuri Firewall Protection
.SG Domain name
.sg Domain Name
4
.SG domain FAQs
SGNIC Domain Lock
Guidance on SingPass Details Update
SGNIC - VerifiedID@SG
Others
EBuzzzz V1 (List 3 to 8)
20
EBuzzzz: "Text/HTML version does not contain an unsubscription link" alert
EBuzzzz: AutoResponder
EBuzzzz: Create a Chinese Characters(Unicode) Message
EBuzzzz: Create a List
EBuzzzz: Create a Message
View all 20
EBuzzzz V2 (List 11 - List14)
8
EBuzzzz: Campaign Review By subscriber List
EBuzzzz: How To Create EBuzzzz Campaign
EBuzzzz: How To Create Email Subscriber
EBuzzzz: How To Create Subscriber List
EBuzzzz: How To Logout EBuzzzz Dashboard
View all 8
Sitelock
5
How to login to SiteLock dashboard?
I have an SSL Certificate, why do I need Sitelock?
What does the "This Site May Be Hacked" warning mean?
Why are website backups important?
How can I help prevent malware in the future?
SpamExperts
25
SpamExpert general FAQ Questions
How To Enter SPAM Expert Dashboard
How to Report Spam in Spam Expert
How To Check Incoming Mail Logs In SPAM Expert
How To Check Quarantine Email In SPAM Expert
View all 25
RV SiteBuilder
36
Configure EBossss blog plugins
Create Visitor Counter with EBossss
Creating Blog Categories with EBossss
Creating blog with EBossss
Creating Bookmark with EBossss
View all 36
Microsoft 365
14
Microsoft 365 Admin Setup using Setup Wizard
Add a domain to Microsoft 365
Assign Microsoft 365 License to User Accounts
Set up Microsoft 365 for Business Basics Plan
Set up Microsoft 365 for Apps for business plan
View all 14
Getting Started With WordPress Hosting
32
How to activate your WordPress Jetpack subscription
How do I activate SSL Certificate for my WordPress domains?
How do I access to my WordPress admin dashboard?
How to manage DNS records for your WordPress domains
How to Add Additional DNS for your extra WordPress Domains
View all 32
Email Management in WordPress Hosting
7
How to create email account under WordPress Hosting
How to set email forwarding under WordPress Hosting
How to change user email disk space / password for WordPress Hosting
How to set email alias for WordPress Hosting
How to set email auto reply for WordPress Hosting
View all 7
E-Commerce Web Design - EasyStore
2
How to Add a Product to My Store?
How to Fulfill Orders with EasyParcel?
Exabytes Ecommerce - General
5
Change Your Store Name
Changing Store Status
Add New User Or Admin
Change The Language Of Your Online Store And Admin Panel
Marketplaces
SSL
5
What is SSL ?
SSL purposes
Purchasing SSL Certificate Information
How to resolve unsecured content Warning on SSL
What should I do if I receive AutoSSL Expiry Notification
EBuzzzz V3
3
How To Create Subscriber List
How To Create Email Subscriber
Ebuzzzz: How To Create Email Bounce
E-Commerce Web Design - Courier Delivery Service
1
How to Claim RM25 FREE EasyParcel Credits?
Exabytes Ecommerce - Products
12
Add Products
Add Products With Variants
Bulk Update Products
Add Products In Bulk
Save Products Without Publishing To Website
View all 12
EBiz MailPro
1
Setting Up EBiz MailPRO Full Guide
goMobi
2
What Is GoMobi Website and how it work
How to access gomobi via client area
EBuzzzz Pro
6
EBuzzzz Pro: General Q&A
EBuzzzz Domain Verification
Create your first email marketing campaign
Importing your contacts into EBuzzzz Pro
Creating A/B test email campaigns
View all 6
Exabytes Ecommerce - Shipping
11
Set Up Shipping Method
How To Add/Edit Product Weight And Dimension
Different Shipping Rates For Different State/Country
Set Shipping Rates Based On Weight
Set Shipping Based On Item Quantity
View all 11
Content Delivery Network (CDN)
6
What Is CDN
How to add the CDN resources
How to Enable CDN for Static Website
How to Enable CDN for WordPress
How to Enable CDN for Joomla
View all 6
Exabytes Ecommerce - Payment
22
Setting Up Bank Transfer
Set Up Cash One Delivery (COD) Payment Option
Integrate AliPay QR Code
Integrate FavePay QR Code
Integrate Grab Pay QR Code
View all 22
Acronis Cyber Protect
29
Firewall Access Ports
Installing Acronis Backup Cloud Windows / Linux / Mac Agents
Uninstalling Acronis Backup Cloud Windows / Linux / Mac Agents
Manual Uninstallation of Backup Client for Linux
Create Backup Policy To Backup Your Server / VM / PC
View all 29
Exabytes Ecommerce - Design
32
Applying / Changing Theme
Change View Cart And Continue Shopping Button
Change Text Format & Background Image
Import More Fonts
Change Border Colour Of ‘Variant’
View all 32
Cloudflare
161
Getting Started with Cloudflare
Changing domain nameservers to Cloudflare
Allowlist Cloudflare IP addresses
Cloudflare Dashboard
Create Cloudflare account and add a website
View all 161
Exabytes Ecommerce - Orders
9
Order Status
Manually Create New Order
What should I do when I received an order?
Manually Fulfill An Order
Fulfill Order & Send Parcel Using EasyParcel Malaysia
View all 9
R1Soft
2
Getting to know your R1Soft Restore Backups
R1Soft Restore Backups - Restoring or Downloading Particular Files
Exabytes Ecommerce - Checkout
7
Enable Facebook Login
Express Checkout
Single Page Checkout
Enabling Seamless Payment
Enable ‘Message Box’ App In Checkout
View all 7
Sucuri Firewall Protection
17
How to Enable Sucuri Firewall Protection
Errors Code in Sucuri Firewall Protection
Enable Caching Modes in Sucuri Firewall Protection
Clear Sucuri Firewall Protection Cache
Blank Screen in Sucuri Firewall Protection
View all 17
Exabytes Ecommerce - Promotion
6
Type of Promotion Tools
Generate Voucher Code For Your Promotion
Auto Give Discount Code For Newly Registered Customers
Create Exclusive Offer For VIP Customers
Storefront Promotion Visual Setting
View all 6
Bulk SMS Marketing Solution
13
Two-Factor Authentication over API
SMS : General Q&A
How And Where Can User Log In To Bulk SMS?
How to change the SMS account default password
SMS Blast Methods
View all 13
Exabytes Ecommerce - Discount
7
Order With Any Purchase
Order With Minimum Purchase Amount And/Or Quantity
Every $X Amount Spent
Xth Item & Above (Selected Products)
Minimum Purchase Quantity (Selected Products)
View all 7
Exabytes Imunify 360
17
Access to Website blocked
Whitelist (Imunify360)
Blacklist (Imunify360)
Gray List (Imunify360)
Blocked Ports (Imunify360)
View all 17
Exabytes Ecommerce - Free Gift
3
Order With Minimum Purchase Amount And/Or Quantity
Minimum Purchase Quantity (Selected Products)
Every Specific Quantity (Selected Products)
2FA
1
Windows Host MFA Protection
Exabytes Ecommerce - PWP
3
Order With Any Purchase
Order With Minimum Purchase Amount And/Or Quantity
Every Specific Quantity (Selected Products)
Exabytes Ecommerce - Credit
1
Reward Store Credit To Customers
Sendinblue
0
Exabytes Ecommerce - Livechat
6
Contact Form
Setup Modern app - Reply livechat through Facebook Messenger
Tawk.to
Drift
EasyChat
View all 6
Call Tracking
42
Setting 12 hours or 24 hours time-format in Scheduled Calls
Google Calendar Integration
Call Leads Tab in Novocall
Install Novocall on your WordPress site
Message Page in Novocall
View all 42
Exabytes Ecommerce - Customers
4
Adding New Customer Manually
Add/Remove Customers To/From Group In Bulk
Import Customers
Prevent Bots From Signing Up To Your Store
Google Analytics
1
How to integrate Google Analytics into your WordPress site
Google Workspace
7
Protecting Google Workspace data
Adding A Google Workspace Organization to Acronis Cyber Protect Cloud
Backing Up Google Workspace Gmail
Backing Up Google Workspace Drive
Backing Up Google Workspace Shared Drive
View all 7
Email / Email Clients
Webmail - cPanel
13
How to view complete email header in Horde Webmail and Roundcube Webmail
Change Email Password Through Horde Webmail
How to access to cPanel and Webmail in Linux hosting
Creating an auto responder from Webmail
To remove horde deleted email instead of marking them with a strike line.
View all 13
Outlook
37
How To Get Full E-mail Header in Outlook Express, MS Outlook, Mozilla Thunderbird, Windows Live Hotmail, GMail, Yahoo! Mail, and Apple Mail
Configure an email on Outlook Express
Configure an email on Outlook 2003
How to setup an IMAP email account in Microsoft Outlook 2016
How to enable SMTP authentication for Microsoft Outlook 2007
View all 37
Scam Type Emails - Attachment Scam
1
Sample of Attachment Scam
Smartermail v15 - Windows
19
How to get email header from Smartermail
How to change Smartermail password according to new password policy
How to override default spam filtering rules and Adding Trusted Sender from Smartermail
Greylisting on SmarterMail
Migrate Mailbox data from Third Party Mail servers to SmarterMail
View all 19
Thunderbird
6
Switch from POP to IMAP account
Blocking a Sender (Thunderbird)
How to Setup a POP3 Email Account in Mozilla Thunderbird
How to Setup an IMAP Email Account in Mozilla Thunderbird
Changing Frequency of Checking Email in Thunderbird
View all 6
Scam Type Emails - Checkup Scam
1
Sample of Checkup Scam
General
39
My Email Delivered to Spam Folder of Google
Discontinue of TM E-Mail services
Difference between IMAP and POP3
Default TXT record for Google Apps Mail
What is the maximum email size and attachment I can sent out at a time?
View all 39
iPhone
5
Configure Exchange ActiveSync on the iPhone
How to enable SMTP authentication in iPhone
How to setup email account for iPhone
iPhone / iPad CalDav Sync with Linux Horde Webmail
iPhone
Scam Type Emails - Payment Scam
1
Sample of Payment Scam
Smartermail v16 - Windows
24
Create email account in SmarterMail v16
Reset email account password by Admin account in SmarterMail v16
Adjust email space for email account in Smartermail v16
How to get email header from Smartermail v16
How to create email signature in Smartermail v16
View all 24
Android
15
How to Archive Emails [Bluemail]
How to Reply without Quoting Original Text
How to request Read Recipient [Bluemail]
How to set up delayed email delivery (Android)
How to change Cluster Settings [Bluemail]?
View all 15
iPad
2
How to Setup POP email account from iPad
How to Setup IMAP email account from iPad
Gmail
5
Fetch emails using Gmail
How to download email in Gmail?
How to enable POP or IMAP in GMail
How to Enable Read Receipt in G Suite
How to use Gmail to send email from your domain email address
Office 365
1
Office 365 How-To
Yahoo Mail
1
Fetch emails using Yahoo mail
MAC Mail
3
Configuring Mac OS X 10.3 Apple Mail
Configuring Mac OS X Apple Mail
Enabling SMTP Authentication on Apple Mac
Windows Live Mail
1
Setting Up Windows Live Mail
DNSBL / RBL
1
Prevent false positives from UCEProtect
SPAM
1
SPAM Filtering
Web Application
WordPress (Self Help)
31
WordPress administrator password reset
Install WordPress under Windows Hosting ( WebSitePanel )
Changing WordPress Theme via phpmyadmin
How to force WordPress with SSL connection
How to configure Gmail SMTP in Wordpress
View all 31
Joomla
2
How to check Joomla version ?
How to configure email setting for Joomla!
OpenCart
4
How to configure Email Settings in OpenCart 1.5
How to force Opencart to work with HTTPS
How to force Opencart to work with HTTPS
OpenCart2 Mail and SMTP settings
Magento
2
SSL on Magento version 1.9
SSL on Magento version 1.9
Weebly
5
How to activate FREE Weebly in your Linux shared hosting account
Plesk PHP Settings
How to add Weebly to your existing Exabytes Hosting Plan
Weebly Themes not Updating
How to access to Weebly from cPanel
Hosting Control Panel
Network
13
Ping plotter
Trace Route
How to use PING command
Unix Traceroute and ping program - MTR
How to Flush DNS Cache From Your Computer?
View all 13
cPanel
78
cPanel services and ports
A DNS entry for "xxx.com' already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.
How to create Addon Domain in cPanel
Announcement - Box Trapper removal from cPanel
How Do I Back Up My Site in cPanel
View all 78
MySQL
16
Backup and Restore Mysql Database using Mysqldump
Backup/restore MySQL databases from cPanel
MySQL Trigger and View
Connection Strings for MySQL
Does your server support MySQL Front?
View all 16
WebsitePanel
40
WebSitePanel DNS ZoneHosting
How to point domain to Shopify with WebSitePanel
How to Point Domain to Weebly with WebSitePanel
Enable/View Statistic in Website Panel
How to point domain to Wix from WebSitePanel
View all 40
File Transfer Protocol (FTP)
8
How to access FTP via FileZilla
How to access FTP via Windows Explorer
How Do I Configure My FTP Client?
Too many connections (number) from this IP in FileZilla
How to Access FTP via FileZilla
View all 8
Microsoft SQL
6
Connect to MS SQL Server Database
Microsoft OLE DB Provider for SQL Server error '80004005'
Microsoft OLE DB Provider for SQL Server error '80040e4d'
Can I connect to MS SQL 2005 database server using MS SQL 2000 Enterprise Manager?
Using Enterprise Manager to Connect Microsoft SQL 2000 Database
View all 6
Web Host Manager (WHM)
31
Setting up Google Apps Mail from WHM
WHM - Initial Setup Guide
Reset Password through WHM
How to Login into WHM Control Panel
Checking Server Information in WHM Control Panel
View all 31
PhpMyAdmin
7
Backup Mysql Database Using PHPMyAdmin
Changing Collation in PhpMyAdmin
Clone database using PhpMyAdmin
How to change the MySQL database table engine to InnoDB
How to optimize database through phpMyadmin
View all 7
Website
7
Force redirect website to the SSL Certification connection using .htaccess file
URL masking
How To Clear Your Browser Cache?
What is browser cache ?
Taking Screenshot/PrintScreen
View all 7
Microsoft Access
2
Connect to MS Access Database
Connection String for MS Access
MSPControl Panel
35
Creating A Customer/ User Account in MSPControl Panel
How to add a domain in MSPControl Panel
Creating A FTP Account In MSPControl Panel
How to Enable/Disable Mail Forwading Function (MSPControl Panel)
How to Create Peer Account
View all 35
SolidCP
24
How to use Forgot Password option in SolidCP
How to reset control panel password after login in SolidCP
How to access Database via Control Panel?
How to create MySQL database in SolidCP?
How to Add an FTP account in SolidCP
View all 24
Plesk
31
How to Delete Domain and Subdomain in Plesk Control Panel
How to Create Email in Plesk
How to Login into Plesk
How to Remove Users Role in Plesk
How to Edit Users Role in Plesk
View all 31
Hosting, Website, Scripts
8
Getting started with Webhosting
How To Use formmail.cgi
How initiate a FTP connection to the server?
SSL Certificate warning when visiting Plesk login page
Set default page on Linux plesk using htaccess
View all 8
CloudStore
3
How to create new backup schedule?
How to install CloudStore Client on my PC?
How to restore your backup files?
Migration of Data Center
1
FAQ - IP change for NS1.NETDNS.NET
MSSQL
1
How to Access MSSQL with MSSQL Management Studio
Dedicated Server / Server Co-location / VPS
Getting Started Guide
9
Linux - Plain Server User Manual
Linux - cPanel Server User Manual
Linux - Plesk Server User Manual
Windows - Plain Server User Manual
Windows - Plesk Server User Manual
View all 9
Top FAQ
2
Server Disk Space Analyst Guide
IP Reputation Checking
cPanel Server
28
How To Check And Unblock An IP From WHM
cPanel DS/VPS Hosting - Getting Started
cPanel Server System Update
Restart Server from WHM
Updating cPanel Software
View all 28
Plesk Server
48
How to retrieve your Plesk License Activation Key
How to Add Domain on your Plesk Web Admin (Exabytes)
Assign Let's Encrypt to a Website
How to create FTP Access on Plesk Admin
How to access and use Patchman in Plesk
View all 48
How To
8
Changing Time Zone
How to stop/disable SNMP service
Add your domain to Postmaster Tools - Google Gmail
How to change the root WHM password
How to point to Cloud Default Nameserver
View all 8
Apache
4
How to retrieve your Plesk License Activation Key
How to check PHP version from WHM/CPanel
How to check MySQL version from WHM/Cpanel
How to check Apache version of CPanel server
Linux Server
8
How to install telnet in a Linux server
How to upgrade MySQL to 5.0 and PHP to 5.x on cPanel servers (Dedicated server which using cPanel)
How to change PHP 5 Handler from suphp to fcgi in WHM (Linux hosting)
How To Fix cPanel Error “IP Address Has Changed!” from Reseller panel WHM
How to open ports in WHM/SSH firewall?
View all 8
Windows Server
17
How to Run Windows Update
The terminal server has exceeded the maximum number of allowed connection
Windows VPS: How to reset the administrator login detail by WebSite Panel
Window VPS: How to install FTP service in IIS6
Domain Physical Path in Windows Server Server
View all 17
Smartermail
6
Smartermail License expired
How to add DKIM key in Smartermail to DNS Zone
How to track smartermail email logs
How to check user mailbox usage in SmarterMail under latest versions of smartermail build versions you need to access smartermail as admin
How to check mail spool from the SmarterMail
View all 6
DNS Settings
3
Managing Free DNS Zones
How to point to Dedicated Server Default Nameserver
How to verify my website before switch over DNS?
Cloud - FAQ
8
Auto Backup
Available Virtual Machine Template
Cloud Hosting Minimum Disk Space Size Requirement
Common FAQ
cPanel License
View all 8
Cloud Servers
7
Minimum Space Requirement for Windows 2012
Getting Started
Backup Up Your Cloud Server
Restore Your Cloud Server From a Backup
Restarting Cloud Server For Upgrade To Take Effect
View all 7
Dedicated
9
Export and import database from linux terminal (SSH)
Create a phpinfo page
How to find Plesk domains exceeding disk quota?
How initiate a FTP connection to the server?
How to connect to windows server using Remote Desktop tool?
View all 9
Linux VPS
1
How to manage virtual private server at client billing portal
Security
5
How to update server's kernel
How To Set up SSH Key on a CentOS 7.x Operating System Server
How to identify the Wordpress Website is infected
How To Set up SSH Key on a cPanel Server
Disable Windows SMB
VPS
3
Blocking SPAM using Blocklist
How initiate a FTP connection to the server?
How to connect to windows server using Remote Desktop tool?
HyperV
2
How to disable network discovery (Windows 2008)?
How to hide my Windows 2003 server from the Microsoft Computer Browser service?
Windows SSD
4
How to check your VPS IP Address after provisioning
Windows SSD Control Panel User Manual
On-boarding with Windows SSD VPS Hosting Service
Managing Windows VPS from Billing Client Area
SolusVM
1
SolusVM Control Panel User Manual
Virtuozzo
5
How to connect to a Linux server using SSH?
How to do a full restore of my VPS via VZPP/PVA control panel?
How to take a full VPS backup via VZPP/PVA control panel?
Installing package with YUM
Set default page on Linux plesk using htaccess
Data Center Visit
6
Exabytes Data Center (PENANG DC) Visitation Request
Exabytes Data Center (KL DC) Visitation Request
Singapore Data Center Visitation Request
Data Center Visitation Privacy Policy
Exabytes Data Center (CJ1) Visitation Request
View all 6
